Case Support
Keep cases moving without placing every administrative responsibility on attorneys and paralegals.
Most of what a case needs between signing and resolution is not legal judgement. It is follow-up. Records that have to be requested twice. Insurers that have to be called back. Files that have to be updated the same day. Case support gives that work a dedicated owner.
What This Covers
Your dedicated team can assist with:
Chasing what the case needs
- Document requests
- Medical record requests
- Insurance information collection
- Follow-up with third parties
Keeping the client informed
- Client follow-ups
- Case status updates
- Appointment coordination
- Correspondence preparation
Keeping the file in order
- Case file organization
- Data entry
- Case management updates
- Document preparation support
Keeping the team on track
- Deadline tracking support
- Internal task management
Where The Line Sits
GP Legal Support provides administrative and operational support. Legal judgement stays inside your firm: here is exactly how that divides for this service.
Your support team owns
- Requesting records and chasing them until they arrive
- Collecting provider and insurance information
- Keeping the file and the system current
- Telling clients where their case stands
- Coordinating appointments and third-party follow-up
Never leaves your firm
- Case strategy and every legal judgement
- Calculating and calendaring deadlines under your rules
- Negotiation and anything touching the value of a claim
- Anything filed, served or signed
Built For These Practice Areas
Case Support is most often built for firms working in these areas, though a dedicated team can be structured for any practice.
We do not provide a generic pool of representatives. Professionals supporting your case support can be selected on:
- Legal support experience
- English and Spanish proficiency
- Communication skills
- Case management system experience
- Administrative experience
- Intake experience
- Client-service experience
- Practice-area familiarity
- Your firm's specific requirements
Your team works in the platforms your firm already uses, so your technology environment does not change:
- Case management systems
- CRMs
- Communication platforms
- Document management tools
- Scheduling systems
- Cloud-based productivity platforms
Case Support Questions
The things firms ask before they commit, answered plainly, including the parts that are not in scope.
- Will they contact our clients directly?
- Yes, for the administrative side of the case: status updates, document requests, appointment coordination and correspondence preparation, to the standards and in the tone your firm sets. Anything that calls for legal judgement routes back to your team.
- Can they handle medical records and insurers?
- Yes. Medical record request coordination, medical provider and insurance information collection, and follow-up with third parties are all in scope. This is the work that quietly consumes a paralegal week.
- What exactly does "deadline tracking support" mean?
- It means the support team keeps deadline information current in your system and flags what is approaching. Calculating a deadline, calendaring it under your jurisdiction’s rules and bearing the consequences of it remain with your firm. We do not docket.
- Do they draft documents?
- They provide document preparation support and prepare correspondence, assembling, formatting and populating from information already in the file. Drafting that requires legal judgement stays with attorneys and paralegals.
Let’s scope the case support your firm needs.
Tell us how case support runs in your firm today and where it breaks down. We will map what a dedicated team would take on, and what it would take to stand it up.