Bilingual Client Support
Serve Spanish-speaking clients without creating communication bottlenecks inside your firm.
In most firms, Spanish-speaking clients depend on one or two bilingual people. That makes those people a bottleneck and everyone else a translator. Bilingual client support builds the capability into the support team itself, at every stage of the case.
Our bilingual professionals communicate professionally in English and Spanish, helping firms provide a consistent client experience throughout the lifecycle of a case.
What This Covers
Support may include:
First contact in Spanish
- Spanish-language intake
- Information collection
Through the life of the case
- Client follow-ups
- Case status communications
- Document requests
Coordinating with your attorneys
- Appointment coordination
- Attorney meeting coordination
Where The Line Sits
GP Legal Support provides administrative and operational support. Legal judgement stays inside your firm: here is exactly how that divides for this service.
Your support team owns
- First contact and intake in Spanish
- Follow-ups and status updates in either language
- Document requests and information collection
- Coordinating meetings between the client and your attorneys
Never leaves your firm
- Legal advice, in either language
- Translation of anything filed or legally relied upon
- The attorney-client relationship itself
Built For These Practice Areas
Bilingual Client Support is most often built for firms working in these areas, though a dedicated team can be structured for any practice.
We do not provide a generic pool of representatives. Professionals supporting your bilingual client support can be selected on:
- Legal support experience
- English and Spanish proficiency
- Communication skills
- Case management system experience
- Administrative experience
- Intake experience
- Client-service experience
- Practice-area familiarity
- Your firm's specific requirements
Your team works in the platforms your firm already uses, so your technology environment does not change:
- Case management systems
- CRMs
- Communication platforms
- Document management tools
- Scheduling systems
- Cloud-based productivity platforms
Bilingual Client Support Questions
The things firms ask before they commit, answered plainly, including the parts that are not in scope.
- How strong is the Spanish?
- Our professionals communicate professionally in English and Spanish, in writing and on the phone, across the lifecycle of a case. Language proficiency is one of the criteria a firm can select its professionals against.
- Can they run the client relationship entirely in Spanish?
- The administrative side of it, yes: intake, follow-ups, document requests, case status communications, information collection and attorney meeting coordination. Legal advice in either language stays with your attorneys.
- Does this replace our bilingual staff?
- No. It removes the bottleneck around them. In most firms one or two bilingual people become everyone’s translator, which means their own work waits. Building the capability into the support team gives them their role back.
- What about written communication in Spanish?
- Client communications in both languages are part of the service, so a Spanish-speaking client gets the same responsiveness in writing as any other client rather than waiting for someone to be free to translate.
Let’s scope the bilingual client support your firm needs.
Tell us how bilingual client support runs in your firm today and where it breaks down. We will map what a dedicated team would take on, and what it would take to stand it up.