Five stages, from first conversation to added capacity
Building a support team is an operations project, not a hiring transaction. Here is what actually happens, in order, and what your firm is asked for at each stage.
- 01
We Learn Your Firm
We begin by understanding your practice areas, workflows, systems, current staffing structure, and operational bottlenecks.
- 02
We Define the Roles
Together, we determine what should be delegated and the type of professionals required.
- 03
We Build Your Team
We identify professionals based on the experience, communication skills, language proficiency, and technical requirements of your firm.
- 04
We Integrate With Your Operation
Your support professionals learn your systems, procedures, communication standards, and workflows.
- 05
Your Firm Gains Capacity
Your attorneys and senior staff can spend less time managing administrative work and more time focused on clients, cases, and growth.
Your support professional is not answering phones for ten different businesses.
They are not part of a rotating queue. They are assigned to support your firm’s operation, and they stay there.
That creates something very different from traditional staffing. It creates an extension of your team.
- Your firm.
- Your processes.
- Your software.
- Your expectations.
- Your clients.
Built For Modern Law Firms
Your firm keeps its existing technology environment. Your support team operates inside the workflows you already established.
- Case management systems
- CRMs
- Communication platforms
- Document management tools
- Scheduling systems
- Cloud-based productivity platforms
- Legal support experience
- English and Spanish proficiency
- Communication skills
- Case management system experience
- Administrative experience
- Intake experience
- Client-service experience
- Practice-area familiarity
- Your firm's specific requirements
Questions About The Process
What firms want to know before stage one, including what we need from you.
- How long does it take to get someone working?
- It depends on how many roles you are building and how specific the requirements are: a single intake specialist is a different project from a full intake and case-support function. What does not vary is the sequence: we learn your firm, define the roles, identify the professionals, integrate with your operation, and then your firm has the capacity.
- What do you need from our firm?
- Time in the first two stages, so we understand your practice areas, workflows, systems and bottlenecks properly. Then access to your systems, procedures and communication standards during integration, and someone on your side who manages performance the way they would for an internal hire.
- Who manages the support professional day to day?
- GP handles the infrastructure behind the team. Your firm manages performance and outcomes, because the work is yours, done inside your processes, to your standards.
- Can we change the scope after we start?
- Yes. Most firms start with one professional covering the function causing the most friction and expand into intake, case support, administrative support and specialised teams from there. The structure assumes it will grow.
- Do we have to change any of our software?
- No. Teams work within the platforms your firm already uses. Your technology environment stays exactly as it is and the support team operates inside the workflows you established.
It starts with a conversation about your firm.
No proposal, no role description, no pricing until we understand your practice areas, your workflows, your systems and where the bottlenecks actually are. Fifteen minutes is enough to begin.